ParentSquare

ParentSquare is Brockton Public Schools' new two-way communications platform that provides instant translations in 100+ languages.

Beginning with the summer before the 26-27 school year, BPS will be using ParentSquare for school-to-family outreach like newsletters, general announcements, snow day notifications, emergency alerts and more! ParentSquare also serves as BPS' first-ever district-sponsored two-way communication tool between families and their schools.

While we ask for your patience as we roll this out districtwide, BPS is working toward a goal of ensuring that ParentSquare serves as an effective and unified tool for staying informed about your child's school and having a two-way line of communication with your child's teachers!

While it is not required, we highly suggest all parents/caregivers:

1) download the ParentSquare app from the Google Play Store or Apple Store, and

2) register your ParentSquare account with the email address that is connected to your student through the Aspen Parent Portal.

What is ParentSquare?

Receive messages including newsletters from your child's school and classroom(s) via email, text, or app notification in your preferred language.
You choose how often to receive notifications: Choose to receive information as it comes or all at once with a daily digest at 6 p.m.
Communicate in your preferred language
Comment on school postings to engage with your school community
Direct message teachers and staff at your child's school
… and more all from your desktop or mobile device

You Choose How Often You Receive Notications

Once you have registered your account, you can adjust your notification settings to determine which communication methods you prefer – email, text, or mobile app – and how often you would like to receive these notifications.

You have three options:

Instant: Receive all messages instantly
Digest: Receive all messages together in one daily communication around 6:00 PM*
Off: No notifications are sent.* You can check the app for notifications at your leisure.

*Regardless of your notification settings, you will continue to receive emergency notifications instantly. This will include snow cancellation messages.

Frequently Asked Questions

How do I sign up for ParentSquare

To log in, go to ParentSquare's website. You can begin by using the phone number or email that BPS has on file. Or, download the app from Apple or Google and get started that way.

Staff members log in using their existing BPS email accounts.

From there, we suggest you adjust your notification settings.

If you are both a parent and staff member, and you are asked to "merge accounts," please do so.

I received an activation reminder. What should I do?

Periodically, the district or your school will send activation reminders to parents who have not activated their ParentSquare accounts.

Open the invitation email or text. Click Activate your account or tap the link to activate your account.
Create a Password for your ParentSquare account and click Register.
Click Confirm for your phone number and/or email. A verification code will be sent to the email or phone number.
Enter the verification code to confirm.
Confirm your child or children by clicking Confirm. Use “Not My Child” if a child listed is not associated with yours.
Select "Yes, This is Me" when you have confirmed your contact information and child(ren) associated with your account.
If you are both a parent and staff member, and you are asked to "merge accounts," please do so.

My email is correct in ParentSquare. Why am I not receiving emails?

Check your spam folder to see if any ParentSquare messages ended up there, and mark them as “Not Spam.”
Add [email protected] to your email contacts so your server recognizes our messages.
If you still are not receiving emails, please contact [email protected] so they can assist you.

To update your email address or phone number, parents/guardians should call the main office of your child's school. Staff should update their contact information in Aspen / X2. You cannot update your contact information directly in ParentSquare.

How do I update my email and/or phone number

How do I add a student who's missing from my account?

If you are missing a child/school, it may be because:

Your contact information does not match what we have in Infinite Campus
You have more than one ParentSquare account with different contact information

To add a child or school:

Contact your school’s office to update your contact information in Infinite Campus and make sure it is the same for all your children.

Staff Members Who Are Also Parents

As a staff member and a parent, you will be able to have both your staff contacts and your parent contacts linked to the same account. Please "merge/combine" accounts.

If you have a district-issued staff email on your staff record and a personal email address on your parent record, multiple accounts may have been created for you.
If you already have the same phone listed on your staff and parent accounts, your accounts can be easily linked. The accounts will merge automatically once you complete the verification process and confirm both accounts. After this, both emails will be listed on your account, but you will be required to use your staff email to log in.
If you already have separate registered accounts under different emails/phones, you can use the Combine Account option to merge them together.

How do I add another parent or guardian on my child's ParentSquare account?

ParentSquare has accounts for caregivers marked as the guardians in the Infinite Campus. Please check with your student’s school to verify how the parent is listed in Infinite Campus.

If the additional parent is not listed as a guardian, the parent can request to be added by contacting the child's school.

A front-desk staff member at the school can make changes in Infinite Campus. The changes will take effect within 24 hours.

How do I reset my ParentSquare password?

Why does my ParentSquare account have my spouse's or co-parent's name on it?

If you and your spouse/co-parent share an email address, only one of you will be able to log in to ParentSquare using that email address.

The other person should use their cell phone number to log on.

We recommend that each parent/guardian have their own cell phone or email for emergency situations.

You can update your contact information by contact your school’s main office to be assisted in updating your contact information in Infinite Campus

I am getting too many messages from ParentSquare

If you feel you are receiving too many messages from ParentSquare, we advise you to log into your account and visit “Notification Settings,” then select “Digest.” Then, make sure “School Alerts” is selected as “On.”

By doing this, you will receive all notifications at about 6:00 PM with the exceptions of “School Alerts,” which are also called “Smart Alerts” and are intended for important information. The most serious emergency alerts are called “Urgent Alerts,” which cannot be disabled; you will receive Urgent Alerts regardless of your settings as these are intended to be used sparingly and only in time-sensitive situations.

You also have the option to select “Off” in Notification Settings, but to keep “School Alerts” selected “On.”

You have three options for how often you receive notifications:

Instant: Receive all messages instantly
Digest: Receive all messages together in one daily communication around 6 PM.*
Off: No notifications are sent.*

*Please note: Regardless of your notification settings, you will continue to receive Urgent Alerts, Attendance Notifications, and Auto Notices instantly.

How do I send a message to my child's teacher?

Please note that BPS is transitioning to ParentSquare during the 26-27 school year, and some educators may be less responsive than you might hope for. We are working toward a goal of having ParentSquare fully implemented as soon as possible. If you have concerns about a teacher's responsiveness or activity on ParentSquare, please contact the school principal.

Contact your child’s teacher privately by using the direct messaging tool.

On the web, you can click “Messages” in the left sidebar and start a direct conversation by clicking “New Message”. On the ParentSquare App, you can tap on “+” sign to start a new message.
You will see their child’s teacher and group owners in the quick-select recipients’ box at the top of the page. Or, you can type the first three letters of a name in the recipient box for other users to auto-populate.
From here, you can send a direct message to your child’s teacher that only you and the teacher can see. You can also send messages to other staff members at the school, such as your child’s coaches and club leaders.

Here is a link to our help page on direct messaging.